Guest Conduct, Complaints & Community Policy
At The Residence Co., we are committed to providing a high-quality guest experience while also respecting the communities and neighbourhoods in which our properties are located.
We welcome families, professionals, contractors, relocators, and respectful groups. We simply ask all guests to behave considerately and follow the house rules provided for each property.
Respect for Neighbours
Many of our properties are located in residential areas, so guests are expected to:
- Keep noise to a reasonable level at all times
- Respect quiet hours
- Be considerate when arriving or leaving late at night
- Respect parking arrangements and neighbouring properties
- Avoid disruptive or anti-social behaviour
Respectful celebrations and gatherings are welcome where permitted, however parties, excessive noise, or disturbance to neighbours are strictly prohibited.
Noise Monitoring
Some properties utilise privacy-safe noise monitoring technology to help identify excessive noise levels before issues escalate.
These systems do not record conversations or audio content.
Where excessive noise or occupancy concerns are detected, guests may be contacted and asked to reduce noise immediately.
Complaints & Issues During Your Stay
If something is not right during your stay, please contact us as soon as possible so we have the opportunity to resolve the issue quickly.
We aim to respond promptly, investigate fairly, and provide practical resolutions wherever possible.
Serious Breaches
Serious or repeated breaches of house rules — including excessive noise, anti-social behaviour, unauthorised parties, or neighbour complaints — may result in:
- Warnings being issued
- Immediate termination of the booking
- Guests being asked to leave without refund
- Additional charges where damage or disruption has occurred
Contact Us
For guest support or neighbour concerns relating to a The Residence Co. property, please contact:
stay@theresidenceco.ioOur aim is always to provide a professional, respectful, and enjoyable experience for both guests and the communities around our properties.