The Residence Co.
The Residence Co.

Terms & Conditions

Last updated: 30 August 2026

1. Booking & Reservations

All bookings are subject to availability and confirmation. By making a reservation, you agree to these terms and conditions. A booking is only confirmed once full payment has been received and you have received a confirmation email.

The person making the booking must be at least 18 years of age and will be responsible for the property and all members of their party during their stay.

2. Payment Terms

Full payment is required at the time of booking. All payments are processed securely through Stripe. Prices are quoted in GBP (£) and include VAT where applicable.

A security deposit may be required for certain properties. This will be communicated prior to your stay and refunded within 7 days of departure, subject to inspection.

3. Cancellation Policy

Short stays (under 5 nights):

Cancellations made more than 14 days before check-in will receive a full refund minus a £50 administration fee.

Cancellations made 7–14 days before check-in will receive a 50% refund.

Cancellations made less than 7 days before check-in are non-refundable.

Long stays (5 nights or more):

Bookings of 5 nights or more are non-refundable once confirmed.

In place of a refund, we may offer a one-time date change or booking credit, at the discretion of The Residence Co and subject to availability.

Peak periods (including Christmas and New Year):

All bookings covering peak periods, including Christmas and New Year, are non-refundable once confirmed, regardless of length of stay.

Where possible, we may offer a one-time date change or booking credit, at the discretion of The Residence Co and subject to availability.

Re-booked nights:

In the event that we are able to re-book any cancelled nights, a refund for those nights may be issued, less any costs incurred.

We strongly recommend purchasing travel insurance to cover unforeseen circumstances.

4. Check-in & Check-out

Standard check-in time is from 3:00 PM and check-out is by 11:00 AM unless otherwise agreed. Early check-in or late check-out may be available upon request and may incur additional charges.

Detailed check-in instructions will be sent 48 hours before your arrival date.

5. Guest Responsibilities

Guests are expected to treat the property with respect and leave it in a reasonable condition. Any damage beyond normal wear and tear will be charged to the guest.

The maximum number of guests must not exceed the stated capacity for the property. Only registered guests are permitted to stay overnight.

Smoking is strictly prohibited in all our properties. Violation of this policy will result in additional cleaning charges.

6. Pets

Pets are only permitted at pet-friendly properties and must be declared at the time of booking. Additional cleaning fees may apply. Service animals are welcome at all properties.

7. Liability

The Residence Co. shall not be liable for any loss, damage, or injury to guests or their belongings during their stay, except where caused by our negligence.

We reserve the right to refuse entry or terminate a booking without refund if guests behave inappropriately or breach these terms.

8. Force Majeure

We shall not be held liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or other force majeure events.

9. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these terms and conditions, please contact us: